Our 30-day commitment
3000Host provides a 30-calendar-day money-back guarantee on eligible newly activated, paid Web Hosting, VPS and Business Email subscriptions. An eligible customer may request cancellation and return of the initial recurring service subscription charge without needing to prove a technical fault. This is a paid-service guarantee, not a representation that the first 30 days are free.
When the period begins
The 30-day period begins when the eligible paid service is first activated and made available to the customer, rather than on the date of a pre-activation invoice. The request must reach us within 30 days of the recorded service-activation timestamp. We record both the activation timestamp and the time when the request was received.
Eligible amount
For an eligible timely request, the guarantee covers 100% of the initial base subscription charge paid for the qualifying service. Separately charged domain registrations, transfers, renewals, third-party licences or individually commissioned services are excluded only when their non-refundable nature was clearly disclosed before purchase, subject always to mandatory law.
How to request a refund
Send a request from an authorised customer contact to info@3000host.com, mentioning the service identifier, invoice reference, activation date if known, and a clear request under the 30-Day Money-Back Guarantee. Do not include passwords or payment-card details. We may verify account ownership before processing.
Assessment and payment
We review the eligibility and any disclosed third-party charges, communicate the result with reasons, and initiate an approved refund without undue delay. Refunds are normally returned to the original payment method when possible; the arrival time can depend on the payment provider or bank. A refusal may be challenged through our complaints process.
Account misuse and legal rights
A proven fraudulent claim or intentional unlawful misuse is investigated individually and may affect eligibility only to the extent permitted by law and the accepted contract. Allegations alone do not automatically cancel the guarantee. Nothing in this policy reduces any statutory consumer remedy for defective or nonconforming services.
End of service and data
A confirmed refund request also asks us to cancel the qualifying service. We will explain any available data-export opportunity before irreversible termination where feasible. The customer remains responsible for preserving desired copies, and personal data is handled under our erasure and legal-hold policy.
Scope outside the first period
This guarantee concerns the initial subscription activation and does not automatically restart with renewals, later billing cycles or a change of billing plan. Those charges remain subject to the Refund & Cancellation Policy and applicable law. Any more generous written offer made to a particular customer remains enforceable according to its terms.